Privacy Policy

We at Rattan Organic Foods Private Limited respect your privacy and are committed to protecting your personal information. This Policy explains how we collect, use, share, and safeguard your data when you visit our website, application, or purchase our products.

1. Information We Collect

We may collect the following:

1. Personal Information you provide: name, email, postal address, mobile number, payment and billing details, date of birth (optional for offers), etc.
2. Automatically Collected Data: IP address, browser and device type, browsing behavior using cookies, analytics tools, and similar technologies.
3. Transactional Data: Orders, purchase history, delivery information, communication logs.
4. Communications Data: Customer service inquiries, feedback, and any consented communications (email/SMS).

2. How We Use Your Information

1. We use your information to:
2. Process orders, manage deliveries & returns, and send transactional updates.
3. Provide customer support and respond to inquiries.
4. Send newsletters, offers, or marketing communications with your consent.
5. Improve our services, personalize content, and analyze trends.
6. Comply with legal and regulatory requirements.

3. Cookies & Tracking

Please refer to our Cookie Policy for detailed information.

4. Sharing & Disclosure

We may share your information with:

1. Service Providers: Fulfillment, courier, payment processors, analytics, marketing services—for order processing and service delivery.
2. Business Partners: Only with your consent, for co-branded offers or promotions.
3. Legal Requirements: If mandated by law or to comply with court orders.

5. Data Security

We implement reasonable technical and organizational safeguards (e.g., encryption, access controls) to protect your data. However, no online transmission or storage is 100% secure.

6. User Account Security

If you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials. We are not responsible for unauthorized access resulting from your failure to secure your account information.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such data, we will delete it promptly.

8. Communications Consent

By registering or placing an order, you consent to receive transactional emails/SMS. With your permission, we may also send promotional messages.

9. Data Retention

We retain your information as long as necessary for business operations, legal compliance, dispute resolution, and enforcement of our policies.  You can request the deletion of your account by contacting our Grievance Officer. 

10. Your Rights

You have the right to:

1. Access, correct, update, or delete your personal information.
2. Opt out of marketing communications at any time via unsubscribe links or by contacting us.

11. Third-Party Websites

Our site may contain links to third-party websites, which have their own privacy policies. We are not responsible for their practices.

12. Policy Updates

We may update this Policy at any time. Continued use of the website after updates indicates acceptance.

13. Limitation of Liability

To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses, arising out of this Privacy Policy.

14. Grievance Redressal Mechanism:

In accordance with the Information Technology Act, 2000, and the IT Rules, 2021, the name and contact details of the Grievance Officer are provided below.
You may contact them for any concerns regarding privacy or misuse of information: Grievance Officer
Name: Nakul Kumawat
Email: Nakul@nutriorg.com
Phone: +91 9119105555
Address: Rattan Organic Foods Pvt. Ltd, Plot No. 35 & 36, Tilak Vihar B, Near Cafe 206, Gokulpura Kalwar Road, Jhotwar, Jaipur.

15. Governing Laws and Disputes

This Privacy Policy shall be construed and governed by the laws of India. You agree that the courts in Jaipur, Rajasthan, India shall have exclusive jurisdiction over such disputes.

16. Contact Us

If you have questions, requests, or concerns regarding your data or this policy, please contact:
📧 sales@nutriorg.com
📞 9119105555

17. This Privacy Policy applies to all online and offline interactions with Rattan Organic Foods Private Limited, including purchases made through our website and customer service communications.